A little help.
A lot less hassle.
Questions, unexpected hiccups, or a bright idea?
Let’s get you back to creating.
How can we help?
Every query gets its own ticket. Follow the conversation here.
A few quick answers
Where are my saved projects?
Video Framer saves projects in this browser on this device. Open the tool in the same browser to find them. Clearing browser storage can remove saved projects.
My video won’t export. What should I try?
Keep the editor tab open during export. Try a shorter video and check that your browser has enough memory and storage. If it still fails, send us the browser name and what happened.
How do I get help with my account or payment?
Choose Account & sign-in or Billing & payments above. Include the error and, for a payment query, the transaction reference. Never include a verification code or full card details.
Can I come back to my ticket?
Refreshing this tab restores the conversation when browser storage is available. Closing the tab may clear that access. Save the ticket reference and email genie@ruksar.in if you need to follow up.