01Current payment status
Video Framer is currently free to use within Free plan limits. Paid subscriptions and creator project checkout are available only where enabled and supported; the pricing and checkout pages show their current availability. Joining the early-access list does not create a paid subscription or authorise a charge.
02Returns and exchanges
Ruksar provides browser-based digital tools and does not ship physical goods. Physical returns and exchanges therefore do not apply to the current service. This does not limit any remedies available under applicable law for a digital service.
03Refunds today
There is no purchase charge to refund for the Free service or early-access signup. For a subscription or creator project payment issue, contact genie@ruksar.in with your account email, payment reference or project ID, and a description of the issue. Refund requests are assessed against the agreed service and applicable rights; submitting a request does not itself issue a refund. Do not share passwords, verification codes, or complete card details.
04Subscriptions and creator project refunds
Cancel subscription renewal through Manage billing in your account. Cancellation and refunds are separate actions; cancellation at period end preserves remaining paid access. Contact support to request a refund for a payment issue.
Approved creator project refunds return funds to the client and reverse the corresponding creator transfer; the associated platform commission is refunded proportionally. Creator payments are not held until completion. Refund availability and processing time depend on payment status, provider conditions and applicable rights. Support will confirm the outcome; bank receipt may take additional time. A planned price does not create a payment obligation.
05AI credit packs
Where enabled, credit packs are one-time purchases. Purchased credits do not expire and remain available after subscription cancellation. A failed AI reply releases its reserved credits automatically. If an approved refund is issued for a pack, the corresponding credits are revoked proportionally; unrelated balances and owned listings are preserved. Contact genie@ruksar.in with the payment reference for purchase or balance errors. Usage already consumed and payment disputes may require support review, subject to applicable consumer rights.
06Your consumer rights
Nothing in this policy removes rights or remedies that apply under consumer law, including remedies for unauthorised charges or services that are not provided as agreed. Any future paid-service policy will remain subject to those rights.
07Policy updates
The date above records the latest update. Please review this page before making a purchase when paid plans become available.